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In our experience, many insurance brokers overlook this aspect of client service and do not allocate sufficient skilled resource to it. We are acutely aware of the fact that it is only at the point of incurring a claim that the true value of the policy is realised.

Our Senior Partner, Managing Partner and General Counsel, are responsible for managing all aspects of our clients’ claims. Supported by a team of highly trained staff, they deploy a systematic process with clear roles and responsibilities for claims handling - from notification through to settlement.

We will support your firm in:

• Embedding a robust claims reporting and management process to allow timely reporting of claims activity in an agreed format
• Training and supporting the client claims administration
• Supplying appropriate claims forms, instructions, and support where required
• Auditing existing claims (if applicable)
• Providing a quarterly update on claims
• Claims management is the cornerstone of our client service and is a critical factor in our selection criteria for insurers. Some insurers are better equipped to handle claims than other.

 Baronsmead has dealt with hedge fund claims arising out of a number of different issues covering:

• Operational losses including trade error and fat finger
• Litigation losses including breach of fiduciary duties
• Employment practice claims including sexual and racial discrimination

Baronsmead has been successful in creating a unique set of proprietary and specific wordings, which means that our clients benefit from cover where standard wordings would usually exclude the claims. Please contact david.heathfield@baronsmead.com for further details.